Refund Policy

1. Scope of This Policy

This Refund Policy applies to:

• Any paid services offered by CollegeVaani
• Premium counseling packages (if applicable)
• Subscription services (if applicable)
• Any other paid offerings on our platform

This policy does NOT apply to:

• Fees paid directly to educational institutions
• Third-party service charges
• Payments made to partner organizations
• Application fees paid to universities

2. Free Services

CollegeVaani provides the following services free of charge:

• College Discovery: Browse and search through our extensive database of colleges and universities
• Course Information: Access detailed information about various courses and programs
• Basic Counseling: Initial counseling and guidance from our education experts
• Inquiry Submission: Submit inquiries to colleges and receive information
• Educational Content: Access to blogs, articles, and educational resources

As these services are provided free of cost, no refund is applicable.

3. Eligibility for Refund

For paid services, you may be eligible for a refund if:

3.1 Service Not Delivered

• The paid service was not provided as described
• Technical issues on our end prevented service delivery
• The service was cancelled by CollegeVaani

3.2 Within Cooling-Off Period

• Request made within 7 days of purchase for services not yet utilized
• No significant portion of the service has been consumed

3.3 Duplicate Payment

• You were charged multiple times for the same service
• Payment was processed in error

4. Non-Refundable Situations

Refunds will NOT be provided in the following circumstances:

• Service Already Rendered: If you have received and utilized the service
• Change of Mind: Simply changing your mind about the service after it has been provided
• Dissatisfaction with Results: If you are unhappy with outcomes that cannot be guaranteed (such as admission results)
• Third-Party Issues: Problems arising from third-party services or institutions
• Inaccurate Information: If you provided inaccurate information that affected the service
• Policy Violations: If you violated our Terms and Conditions
• After Reasonable Use: After substantial use of the paid service
• Promotional Offers: Services purchased under special promotions marked as non-refundable

5. Refund Process

To request a refund, follow these steps:

Step 1: Submit Request

• Email your refund request to refunds@collegevaani.com
• Include your full name, contact number, and transaction details
• Provide the reason for your refund request
• Attach proof of payment (receipt, transaction ID)

Step 2: Review

• Our team will review your request within 3-5 business days
• We may contact you for additional information if needed
• You will be notified of the decision via email

Step 3: Processing

• Approved refunds will be processed within 7-10 business days
• Refunds will be credited to the original payment method
• Bank processing times may vary (additional 3-7 business days)

6. Refund Timeline

7. Partial Refunds

In certain situations, partial refunds may be offered:

• If a portion of the service has been utilized
• For subscription services cancelled mid-term (pro-rated)
• When service was partially delivered before cancellation
• At our discretion for special circumstances

The partial refund amount will be calculated based on the unused portion of the service and any applicable fees.

8. Refund Methods

Refunds will be issued through:

• Original Payment Method: Credit/Debit card, UPI, Net Banking, or the method used for payment
• Bank Transfer: Direct transfer to your bank account (if original method is unavailable)
• Platform Wallet: Credit to CollegeVaani wallet (if applicable) for future use

We do not provide cash refunds under any circumstances.

9. Fees Paid to Institutions

Please note the following regarding payments to educational institutions:

• CollegeVaani is NOT responsible for fees paid directly to universities or colleges
• Refund of institutional fees is governed by the respective institution's policy
• We can assist in communication with institutions but cannot guarantee refunds from them
• Application fees to institutions are typically non-refundable

For institutional fee refunds, please contact the institution directly or refer to their refund policy.

10. Cancellation and Refund for Subscription Services

If CollegeVaani offers subscription-based services:

• You may cancel your subscription at any time through your account settings or by contacting us
• Cancellation will be effective at the end of the current billing period
• No refunds for partial months or unused portions of the current period
• Annual subscriptions cancelled within 7 days of purchase may be eligible for a full refund
• After 7 days, annual subscriptions will be converted to monthly rates for the used period

11. Disputes

If you disagree with a refund decision:

• You may request a review by emailing grievance@collegevaani.com
• Include your original request, our response, and additional supporting information
• A senior member of our team will review your case within 5 business days
• The review decision will be final

12. Special Circumstances

CollegeVaani may consider refunds in exceptional circumstances such as:

• Medical emergencies with supporting documentation
• Bereavement in immediate family
• Natural disasters affecting service delivery
• Other extraordinary situations at our discretion

Such requests will be evaluated on a case-by-case basis with appropriate documentation.

13. Changes to This Policy

CollegeVaani reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. The policy applicable to your transaction will be the one in effect at the time of your purchase.

14. Contact Us

For refund requests or questions about this policy, please contact: